Uniques, also known as One of a Kinds (OOAK), are unique beads. Our glass artists are given the freedom to play with colours and patterns and experiment with the many possibilities of glass and quite often they stumble upon something completely new and unique. These designs are not reproduced in large quantities like those found in the standard collection and Uniques are only available in very limited quantities.
We have also created Universal Uniques, which are designed with a larger opening, so it fits all major brands like Pandora and Chamilia.
The length stated on the website is the total length of the bracelet once you have attached your lock. However locks are sold separately.
If a bracelet is 20 cm / 8 inches it means that it consists of a lock (2 cm / 1 inch) and a chain (18 cm / 7 inches).
All of our glass beads are handmade and can therefore vary. If you don't like the bead you receive, you have 14 days from the day you receive the item to return it to us. Simply go to trollbeadssg.returnscenter.com and follow the prompts.
No, there is no nickel in any Trollbeads product.
Any piece of jewellery will begin to oxidize over time, as they are exposed to oxygen. As a result they will become black. Simply clean them with liquid soap and a soft toothbrush or polish them with a soft polishing cloth to bring back the silver shine. But please remember, you should never use chemicals to clean your Silver beads.
As with all metals, the colour from silver beads can rub off onto the gold beads, as they rub against each other on your bracelet. You can simply polish the gold beads with a soft cloth to bring back the shine and gold colour.
All of our gold beads are made from 18k gold while all of the gold chains are made from 14k gold as this is stronger and can hold more.
Trollbeads are extremely durable. You can pretty much carry on as you normally would when wearing your Trollbeads. However, there are some things you can do to make sure your jewellery will look beautiful for many years to come.
Be careful not to get your Trollbeads in contact with chlorine or bleaches.
Unfortunately, it is not possible to find waterproof jewellery glue so jewellery with stones or pearls attached should be removed when doing the dishes or in the shower.
To clean your Trollbeads use liquid soap and a soft toothbrush or polish them with a soft polishing cloth. This won't remove scratches but it will remove everyday dirt. Do not use chemicals.
The beads will oxidize (begin to look black) after contact with oxygen and water, but you can simply polish them back to life with a soft cloth.
Our Basic Lock is best used as a starting lock as it is not sturdy enough for a full bracelet. A completely filled bracelet becomes heavier and tighter and therefore requires a sturdier lock.
Our Basic Lock and Swan Lock are not suitable for leather bracelets.
The standard lengths of a double ended lock is 2 centimetres, however, Big Flower Lock and Fish Lock are longer. Therefore, the bracelet will be looser, or the bracelet should be 1 cm shorter.
How to use a Lock: The small end should be hooked on to the small eye of the bracelet and the larger end should be hooked on to the large eye of the bracelet.
To open the small end: Use your thumb to push the bottom of the small clasp inwards.
To open the large end: Pull the tab on the back downwards.
Unfortunately it is not possible to use a stopper on a leather bracelet
Our Basic Lock and Swan Lock are not suitable for leather bracelets.
When measuring for a leather bracelet we recommend a snug fit as the leather will stretch over time.
Some beads have a larger hole, and will therefore be looser on the leather bracelet then other beads.
Unfortunately, many counterfeit Trollbeads items are difficult to detect by the untrained eye. However, most genuine Trollbeads products will be stamped with the following:
Please be aware that silver and gold beads were first stamped from January 2006 and glass beads were first stamped from May 2008. Therefore, many genuine beads made before that time are not stamped.
When measuring for bracelets, measure tightly where your wrist is broadest and add 2 cm or about 1 inch. This will allow enough slack to add beads and fill your bracelet.
Be aware that the smallest bracelet (14 cm) is very small and is intended for a child while the largest bracelet (24 cm) is extremely long.
Remember that the length shown when you order a bracelet is the total length of the bracelet once you have attached a lock, however locks are sold separately.
Take a piece of string and wrap it around your finger and measure the length with a ruler. If you have a measuring tape, use that instead. If your measurement is 54 mm, for example, then your ring size is 54. However, to be completely sure, we recommend visiting your local Trollbeads store - they have the correct tools to give you your correct ring size.
Your ring size is only a guide. If the ring has a small, thin band you might need one size smaller than a ring with a broader band.
You should also keep in mind that the size of your finger can change over the course of a month, from summer to winter, if you have been active with your hands, or if you have had your hands in your pockets for a long time.
The natural stones we use can vary in colour but we have tried our best to pair them up as much as possible so that the two earrings in each pair match each other.
Of course! Like all Trollbeads jewellery, it's up to you to mix and match and find your own style.
Trollbeads is a member of the Responsible Jewellery Council. RJC Members are committed to promoting responsible ethical, human rights, social and environmental practices in a transparent and accountable manner throughout the industry from mine to retail. You can read more about the Responsible Jewellery Council here
Our head office, including our main warehouse, is located in Copenhagen, Denmark.
Trollbeads are produced in different places around the world, depending on the product type or material being used. We try to find a country that has a tradition and understanding for each product's particular needs.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
All Gift Vouchers purchased are able to be used instore and online, however they are not able to be used on freight and postage costs. Gift vouchers are valid for 3 years from the date of purchase.
All orders are in Singapore Dollars (SGD). You must pay for your products purchased on this website at the time of placing an order.
We accept all major credit cards including Amex, MasterCard and Visa.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.
The conditions of use relating to any discount code will be specified at the time of issue.
It is the customer’s responsibility to ensure their delivery details and product order is correct upon checkout.
Should a delivery be "Returned to Sender" due to an incorrect delivery address provided by the customer or failure to collect the delivery from the designated local post office or courier outlet due to nondelivery card being left at the delivery address, the order will incur a return to sender fee and freight charges for the original dispatch are non-refundable.
Once an order is placed, unfortunately amendments or cancellations are not possible. All online orders can be returned within 14 days of receiving your order if you change your mind.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. In order to contract with Trollbeads you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Trollbeads retains the right to refuse any request made by you.
Whilst we will endeavour to update stock levels, your item may be sold out and we will issue a refund if your order cannot be fulfilled.
When you place an order, you will receive a confirmation email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Unless otherwise indicated, Trollbeads owns all copyright of the material on the Website. All registered or unregistered trademarks used on the Website are the property of their respective owners.
All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to Trollbeads. Except for viewing the content for your own personal non-commercial use, Trollbeads does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.
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We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The Website contains links to other websites controlled by third parties (Third Party Websites). Trollbeads is not responsible for any content on Third Party Websites nor does it endorse or approve such websites. If you choose to visit these Third Party Websites you do so at your own risk and should make your own enquiries before relying on any content contained on such Third Party Websites.
Trollbeads makes no representations about the quality or accuracy of material available on Third Party Websites, or that such material does not infringe the intellectual property rights of a third party.
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Trollbeads updates the Website regularly, however, Trollbeads makes no representation as to the accuracy, currency or completeness of any information or services at the Website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.
All information and services at the Website are provided on an “as is” basis. To the fullest extent permitted by the applicable law, Trollbeads excludes all terms, conditions and representations express or implied.
You may stop using the Website at any time for any reason. Trollbeads reserves the right in its absolute discretion to suspend or terminate at any time the access to the Website of any user without notice for any reason, including but not limited to a breach of these terms. The suspension or termination shall not affect either party’s rights or liabilities.
Trollbeads may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Website is in breach of these Terms, or is in breach of law or other regulation. Trollbeads reserves its right to identify or bring legal action against any person who is breaching these terms, including obtaining injunctive relief.
When using websites, the internet or third party networks or facilities, you are using networks, facilities and services that are beyond the control of Trollbeads. You assume all risk and liability of your use of the Website, the internet, or any such third party networks, including access to the website via such media. Trollbeads recommends users review each website’s privacy statement before disclosing any personally identifiable information.
Trollbeads reserves the right to cease, interrupt or withdraw your access to the Website for any reason, including without limitation, for upgrades and maintenance of the site.
If any provision of these terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of the agreement, which will continue in full force and effect and these terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these terms will not constitute failure of consideration.
These terms are governed by the Laws of Singapore, and any dispute in relation to these terms or your access or use of the website will be the exclusive jurisdiction of the Courts of Victoria.
You are responsible for compliance with all laws and regulations applicable to your location.
If any of these terms are unenforceable or held to be invalid, the offending provision/s will be removed from these terms and the amended terms will remain in force.
Any failure by Trollbeads to act or enforce these Terms immediately will not be considered a waiver of Trollbeads right to take any such action.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please contact us at email@example.com if you have any complaints.