Frequently Asked Questions

Uniques, also known as One of a Kinds (OOAK), are unique beads. Our glass artists are given the freedom to play with colours and patterns and experiment with the many possibilities of glass and quite often they stumble upon something completely new and unique. These designs are not reproduced in large quantities like those found in the standard collection and Uniques are only available in very limited quantities.

We have also created Universal Uniques, which are designed with a larger opening, so it fits all major brands like Pandora and Chamilia.

Any piece of jewellery will begin to oxidize over time, as they are exposed to oxygen. As a result they will become black. Simply clean them with liquid soap and a soft toothbrush or polish them with a soft polishing cloth to bring back the silver shine. But please remember, you should never use chemicals to clean your Silver beads.

Trollbeads are extremely durable. You can pretty much carry on as you normally would when wearing your Trollbeads. However, there are some things you can do to make sure your jewellery will look beautiful for many years to come.

Be careful not to get your Trollbeads in contact with chlorine or bleaches.

Unfortunately, it is not possible to find waterproof jewellery glue so jewellery with stones or pearls attached should be removed when doing the dishes or in the shower.

To clean your Trollbeads use liquid soap and a soft toothbrush or polish them with a soft polishing cloth. This won't remove scratches but it will remove everyday dirt. Do not use chemicals.

The beads will oxidize (begin to look black) after contact with oxygen and water, but you can simply polish them back to life with a soft cloth.

Our Basic Lock is best used as a starting lock as it is not sturdy enough for a full bracelet. A completely filled bracelet becomes heavier and tighter and therefore requires a sturdier lock.

Our Basic Lock and Swan Lock are not suitable for leather bracelets.

The standard lengths of a double ended lock is 2 centimetres, however, Big Flower Lock and Fish Lock are longer. Therefore, the bracelet will be looser, or the bracelet should be 1 cm shorter.

How to use a Lock:
The small end should be hooked on to the small eye of the bracelet and the larger end should be hooked on to the large eye of the bracelet.

To open the small end: Use your thumb to push the bottom of the small clasp inwards.

To open the large end: Pull the tab on the back downwards.

Unfortunately it is not possible to use a stopper on a leather bracelet

Our Basic Lock and Swan Lock are not suitable for leather bracelets.

When measuring for a leather bracelet we recommend a snug fit as the leather will stretch over time.

Some beads have a larger hole, and will therefore be looser on the leather bracelet then other beads.

Unfortunately, many counterfeit Trollbeads items are difficult to detect by the untrained eye. However, most genuine Trollbeads products will be stamped with the following:

Silver/Glass: 925S LAA
Gold beads: 750 LAA or 18K LAA
Gold chains: 585 LAA

Please be aware that silver and gold beads were first stamped from January 2006 and glass beads were first stamped from May 2008. Therefore, many genuine beads made before that time are not stamped.

When measuring for bracelets, measure tightly where your wrist is broadest and add 2 cm or about 1 inch. This will allow enough slack to add beads and fill your bracelet.

Be aware that the smallest bracelet (14 cm) is very small and is intended for a child while the largest bracelet (24 cm) is extremely long.

Remember that the length shown when you order a bracelet is the total length of the bracelet once you have attached a lock, however locks are sold separately.

Take a piece of string and wrap it around your finger and measure the length with a ruler. If you have a measuring tape, use that instead. If your measurement is 54 mm, for example, then your ring size is 54. However, to be completely sure, we recommend visiting your local Trollbeads store - they have the correct tools to give you your correct ring size.

Your ring size is only a guide. If the ring has a small, thin band you might need one size smaller than a ring with a broader band.

You should also keep in mind that the size of your finger can change over the course of a month, from summer to winter, if you have been active with your hands, or if you have had your hands in your pockets for a long time.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

All orders are in Singapore Dollars (SGD). You must pay for your products purchased on this website at the time of placing an order.

We accept all major credit cards including Amex, MasterCard and Visa.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

It is the customer’s responsibility to ensure their delivery details and product order is correct upon checkout.

Should a delivery be "Returned to Sender" due to an incorrect delivery address provided by the customer or failure to collect the delivery from the designated local post office or courier outlet due to nondelivery card being left at the delivery address, the order will incur a return to sender fee and freight charges for the original dispatch are non-refundable.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. In order to contract with Trollbeads you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Trollbeads retains the right to refuse any request made by you.

Whilst we will endeavour to update stock levels, your item may be sold out and we will issue a refund if your order cannot be fulfilled.

When you place an order, you will receive a confirmation email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

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